Effective Date: 11/4/21
STEM Center USA, Inc. (as used in the Privacy Policy as "STEM Center USA, "us," or "we") is committed to maintaining the privacy of your information. We respect and share your concern about your privacy and the privacy of your children. This notice explains how we collect, use, store, and protect the information you provide us. By accessing this website and/or enrolling your child at our STEM Center USA locations, you consent to the following terms described below.
What Information Do We Collect
The personal information we receive has been provided to us by you, typically when you register on our website or enroll your child at one of our locations.
Enrollment at STEM Center USA Location
STEM Center USA operates two Locations in Claremont and Rancho Cucamonga. When you enroll your child at a center, the Director will ask you to fill out an online application form, asking for your name, address, telephone number, email address, a second contact, and/or emergency contact. It will also ask for your child's name, date of birth, current grade, schooling status (homeschool, charter, private, public), and any other information necessary to serve your child's education needs. This information is input into a STEM Center USA management system. During your child's enrollment at our center, we will collect information about your child's course progress.
This information helps us support your child's lessons, learning goals, and report capabilities shared with you, the parent/guardian, during check-ins. Having this information allows STEM Center USA to improve instructional methods, learning materials, and instructor trainings.
stemcenterusa.com
Suppose you request information through our website or schedule a parent orientation at our Center. In that case, you will be asked to provide your name, email address, phone number (optional), and location preference. We collect and store this information to communicate with you and send you the orientation information you have requested. We will use this information to send you a reminder email and text as your orientation date approaches.
If you request our newsletter through the website, you will be asked to provide your name and email address. We may use this information to send you various marketing information periodically.
STEM Center USA also collects from visitors to our websites non-personal-identifying information that web browsers and servers typically make available, such as browser type, language preference, date, and time of each visitor request. We cannot use this information to identify, distinguish or trace you or your device, even if combined with other identifying formations. This data is used anonymously, sometimes aggregated with other anonymous data about other users, to analyze the experience of visiting our websites.
Emails and Social Media Sites
If you correspond with us by email, mail or via social media, we may retain the content of your communication or social media posting, the email or social media account address from which it is sent, and our response. We collect information automatically using technology when you visit our Sites or social media pages.
Text Messaging
SMS Privacy Policy
No mobile information will be shared or collected with third parties/affiliates for marketing/promotional purposes. No consumer data will be transferred to external organizations for any purpose. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Collection Purpose - Customers find STEM Center USA by coming to our website, visiting our locations, or calling us. Clients share their phone numbers with STEM Center USA and we then use it for operational SMS communciations.
Types of Information Collected - Clients share information including name, children's name, emails, phone numbers, address locations, and personal student learning and health information. This data is collected to be able to best serve clients as we work with them personally and prepare for any emergency scenario.
SMS Terms & ConditionsBy providing your mobile number, you agree to receive SMS messages from STEM Center USA related to logistics and information requested. Message frequency varies based on communication needs. Message & data rates may apply. Reply STOP to unsubscribe or HELP for assistance. For more information, view our
Privacy Policy here.
SMS Opt-Ins
Verbal Opt-In
Customers can call our phone numbers 909.624.0624 (Claremont STEM Center) or 909.710.0017 (Rancho Cucamonga STEM Center), which they can get from referrals or our social media/website (@stemcenterusa,
www.stemcenterusa.com). Customers provide their consent to receive text messages from us by agreeing to the following script: "By providing your mobile number, you agree to receive text messages from STEM Center USA regarding appointment reminders, schedule updates, and responses to your inquiries of our STEM Center programs. Message frequency varies based on communication needs. Message & data rates may apply. No mobile information will be shared with third parties. Any data shared with third-party service providers for marketing purposes is strictly limited to fulfilling our business's purposes and does not include sharing mobile information for marketing. You can reply STOP to unsubscribe at any time or HELP for assistance. You can visit our website to check our Privacy Policy and Terms & Conditions."
Online Form Opt-In
As part of the onboarding process, new STEM Center USA vide their mobile number and sign a written agreement that includes the following consent statement: "By providing your mobile number, you agree to receive SMS updates regarding appointment reminders, holiday reminders, schedule updates, and responses to your inquiries STEM Center inquiries from STEM Center USA. Message frequency may vary. Message & data rates may apply. Your mobile information will not be shared with third parties. Any data shared with third-party service providers for marketing purposes is strictly limited to fulfilling our business's purposes and does not include sharing mobile information for marketing. You can reply STOP to unsubscribe or HELP for assistance. You can visit our website to check our Privacy Policy and Terms & Conditions."
Forms that include this written consent opt-in are our Orientation & Open House Intake forms here for our
Claremont and
Rancho sites.
Once families are ready to actually sign up for our programs, we gather the necessary information in our internal CRM. Families go to our STEM Center USA Parent Portal to sign up. The link to this page is not available on our website and only shared with families via email once we have scheduled their student. The Parent Portal includes a text-message opt-in. Here is a link to our Parent Portal:
https://stemcenterusa.formtitan.com/ftproject/parentportal/intakeform
Web Opt-InCustomers can opt-in by filling out the contact us section in our website and Calendly Appointment scheduler and providing their phone number on our website (
www.STEMCenterUSA.com). When they provide their phone number they agree to the following statement: "By checking this box, you agree to receive text messages regarding appointment reminders, updates, and responses to your STEM Center program inquiries from STEM Center USA. Message frequency varies depending on the scenario. Msg & data rates may apply. No mobile information will be shared with third parties. Any data shared with third-party service providers for marketing purposes is strictly limited to fulfilling our business's purposes and does not include sharing mobile information for marketing. Reply HELP for help. Reply STOP to cancel. You can visit our website to check our Privacy Policy and Terms & Conditions."
If you need any help with SMS messaging, you can call us at 909.624.0624 or email us at info@stemcenterusa.com.
Cookies
A cookie is a string of information that a website stores on a visitor's computer that the visitor's browser provides to the website each time a visitor returns. STEM Center USA uses cookies to identify and track return visitors, their use of our websites, and the areas or pages of our website you visit. This information does not personally identify you, and we do not share your cookie data with any third parties. Visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using our website. By continuing to navigate our website without changing your cookie setting, you acknowledge and agree to STEM Center USA's use of cookies.
STEM Center USA does not request Personal Information via email or telemarketing. If someone contacts you in either of these manners and requests Personal Information on behalf of STEM Center USA, do not respond. Delete, disregard or hang up. These requests are not from us.
We use your Personal Information to allow you to receive orientation schedules and reminders, request Information from specific programs, receive email updates containing news or camp/center schedules, and reserve a class time for your child.
We use your cookie data to monitor and improve our website and to personalize your user experience. Your personal information is used in the following ways:
- Fulfillment of the contractual obligation of STEM Center USA and its Instructors to provide educational enrichment to your child after enrollment at one of our Centers;
- Compliance with a legal obligation, court order or to exercise or defend a legal claim;
- Development and improvement of STEM Center USA instructional methods in the U.S. and around the world;
- Development and improvement of STEM Center USA learning materials in the U.S. and around the world;
- To respond to your questions, requests, comments, or complaints and determine your satisfaction with our events, programs, and services;
- To operate, maintain, and provide you with the features, services, and functionality of STEM Center USA and its contents;
- To monitor and improve our site and the user experience;
- To offer training of our employees and our Instructors in the U.S.;
- To notify you about changes to our websites or any services we offer or provide;
- To compare and review your personal information for errors, omissions, and accuracy;
- To prevent, detect or investigate any fraudulent, abusive, or illegal act;
- Verification of your identity when you return to one of our websites;
- To communicate with you via email, phone, and other means;
- Compliance with and enforcement of relevant standards, contractual obligations, and our policies;
- Response to your inquiries;
- In any other way we may describe when you provide the information;
- For any other purpose with your consent.
STEM Center USA has never and will never rent or sell personal information to anyone.
STEM Center USA may disclose personal information to its employees, contractors, Instructors, and affiliates that: (1) have a need to know the information in order for STEM Center USA to provide educational enrichment service to your child, (2) have agreed not to disclose any personal information to others, and (3) have been fingerprinted, background checked, and approved to work with students in K-12. By enrolling your child at STEM Center USA, or by the use of our website, you consent to the transfer of personal information.
STEM Center USA will not distribute or share any electronically collected personal information about users to any third party without prior written permission from the user except in narrow circumstances involving possible violations of Section 502 of the Penal Code or as authorized under law (including but not limited to the Information Practices Act), or to assist another state agency or public law enforcement organization in any case where the security of a network operated by a state agency has been, or is suspected of having been, breached.
Any data shared with third-party service providers for marketing purposes is strictly limited to fulfilling our business's purposes and does not include sharing mobile information for marketing. We implement strict access controls and regularly audit our data sharing practices to prevent unauthorized sharing of user data.
We maintain administrative, technical, and physical safeguards designed to protect the Personal Information you provide to us against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. This includes our encryption of any data we transmit to third parties as described in this Privacy Statement. However, while we exercise what we believe to be appropriate standards and safeguards, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your Personal Information, we cannot guarantee its absolute security. We will not be responsible for any accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use of any Personal Information you have given to us. We encourage all individuals to use appropriate safeguards to secure their computers and the information on those computers.
How We Protect Your Child’s Privacy
Your child's privacy is important to us. As a result, we operate our website in compliance with the Children's Online Privacy Protection Act.
We never intentionally collect or maintain any Personal Information about anyone under the age of 13, other than as needed to enroll children in a STEM Center USA Location, to obtain appropriate information to plan and assess your child's progress at a STEM Center USA location, or to process information regarding enrollment and participation. STEM Center USA's management practices conform to the requirements of the Public Records Act (California Government Code Section 6250, et seq.) and other applicable laws about information privacy.
External Links
The websites may contain links to other sites maintained by third parties. Please be aware that we exercise no control over linked sites, and STEM Center USA is not responsible for the privacy practices or the content of such sites. Each linked site maintains its independent privacy and data collection policies and procedures. You are encouraged to view the privacy policies of these other sites before providing any personal information. You hereby acknowledge and agree that we are not responsible for the privacy practices, data collection policies, and procedures, or the content of such third-party sites, and you hereby release STEM Center USA from any claims arising out of or related to the privacy practices, data collection policies and procedures, and/or the content of such third-party sites.
Google Analytics
One tool we use is "Google Analytics," a web analytics service provided by Google, Inc. to collect information about the use of the Sites. Google Analytics collects information such as how often users visit our Sites, what pages are visited, and what other sites were visited before coming to our Sites. We use the information we get from Google Analytics only to improve the Sites. Google Analytics collects only the IP address assigned to you on the date you visit the websites, rather than your name or other identifying information. Google Analytics will also collect contextual information, such as web browser, type of operating system, browser resolution, and network location. However, we do not combine the data collected through Google Analytics with personally identifiable information. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit the Sites, the cookie cannot be used by anyone but Google. Google's s ability to use and share information collected by Google Analytics about your visits to the Sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to the Sites by disabling cookies on your browser; however, please note that if you do this, you may not be able to use the full functionality of the websites.
Rights of Parents or Legal Guardians
If you are a parent or legal guardian of a child under the age of 13, you have the right to review, have deleted, or otherwise prevent third-party disclosure of your child's information. If your child under the age of 13 may have provided us with Personal Information without your consent, please contact us in any manner described in the "Contact Us" section below.
Opt-Out Right
From time to time, we may send you utilizing email messages we believe may be of interest to you, such as marketing campaigns or the availability for upcoming STEM programs. If you do not wish to receive marketing or other commercial messages from us, follow the unsubscribed instructions in the message you receive from us.
Right of Access/Right of Deletion
In a structured, commonly used, and machine-readable format, you have the right to receive the Personal Information you have provided to us or the STEM Center USA Location Director about you or your child.
With certain exceptions, you may withdraw any consent you previously provided to us or object at any time on legitimate grounds to the processing of your Personal Information, and we will apply your preference going forward. This will not affect the lawfulness of our use of your information based on your consent before it is withdrawn. To exercise your rights, don't hesitate to get in touch with us in the manner indicated in the "How To Contact Us" section of this Privacy Statement.
Notice to California Residents
If you are a California resident, you may ask us for a notice identifying the categories of Personally Identifiable Information we share with our affiliates and/or third parties for marketing purposes and the contact information for such affiliates and/or third parties (under California Civil Code Sections 1798.83-1798.84).
To exercise a right afforded by CCPA, California residents may contact us as specified in the "How To Contact Us" section of this Privacy Statement. We will exercise due diligence in responding to any request within 30 days of receipt.
- A right to access data affecting Personal Information collected;
- A right of deletion of Personal Information;
- A right to request disclosure of Personal Information is collected;
- A right of disclosure of whether Personal Information is sold;
- A right to opt-out of the sale of personal information.
We will not discriminate against you if you exercise any of the rights under CCPA. For instance, we will not deny your child's enrollment in a STEM Center USA location, charge different prices, or change the level of the quality of goods or service should you decide to exercise those rights.
International Users and Visitors
STEM Center USA is hosted in the United States. It is not intended to be subjected to the laws or jurisdiction of any state, country, or territory other than that of the United States. If you are an international visitor to our website, please be aware that the laws governing data collection and usage may differ from those you are located. By accessing our website and providing your information, you agree that you are transferring your Personal Information to the United States, and you consent to that transfer.
Third Party Service Providers
STEM Center USA may disclose information about individual users to third parties ("Service Providers") who provide services to us and Locations or have a contractual relationship with us or a Location. These third parties provide a variety of services to us and/or Locations, including, without limitation, processing and verifying credit card information, tracking Internet marketing campaigns, and processing credit card transactions. In addition, these third-party services may include enhancing the information we collect about customers of the Locations. We may also use third-party email providers to send marketing emails for us or on behalf of STEM Center USA Locations.
Third Party Payments
We may provide paid products and/or services within the websites. In that case, we use third-party services for payment processing (e.g., payment processors).
We will not store or collect your payment card details. What information is provided directly to our third-party payment processors whose use of your Personal Information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
Privacy Policy Changes
We reserve the right to amend this Privacy Policy at any time. Your use of our website after changes to this Privacy Policy are posted your acceptance of those changes. If we revise this Privacy Policy, we will do our best to notify you, as required by law, and update the "Effective Date" at the top of this page to tell if it has been changed since your last visit.
If you have any questions or concerns regarding this Privacy Policy or your information, please contact us in any of the following ways via email, phone, or in-person:
- Send an email to info@stemcenterusa.com
- Call us at (909) 624–0624
- Send a letter to the following mailing address: STEM Center USA, 855 W Foothill Blvd, Claremont, CA 91711
